FAQ

How can I contact Red Strings & Co.?

The fastest way to reach is drop us an email at hello@redstringsco.com 

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process.

Easily view your order status and order history.

Receive updates detailing our new releases and special promotions.

Payments & Refunds 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, Apple Pay, Google Pay) and PayPal payments.

Do I need to have a PayPal account to make payment?

No, it is not necessary to have a PayPal account to make your payment.

Why do I get redirected to only PayPal website to make payment?

After you click complete order, you will be redirected to PayPal where you can do a PayPal Guest Checkout, when you click "Pay with Debit or Credit Card" below.

With this, you do not need to create a PayPal account, and the payment will be deducted from your credit card.

PayPal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.

If you have any other questions regarding the payment methods, or face any difficulty during payment, feel free to drop us a message on Facebook or email us at hello@redstringsco.com and we will assist you as quickly as possible!

What qualifies for a refund?

We only offer refunds for damaged or defective goods and missing parcels.

Should you require a refund, drop us an email at hello@redstringsco.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.

Why haven't I received my refund?

Your refund may take some time before it is fully processed.  

If you have yet to receive your refund, take the following actions:

Check your bank account again.

Contact your credit card company.

Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us with your case number at hello@redstringsco.com

Orders & Shipping

Do you offer free shipping?

Yes! All orders above USD $49.00 will be entitled to Free Shipping.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. 

How long will it take to receive my order?

Once you have placed your order, please allow 1-3 business days for your order to be processed. Depending on the product, your parcel will take up to 2-4 weeks to arrive.

How can I track my package?

Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at hello@redstringsco.com

Which countries do you ship to?

We ship worldwide!

Do I have to pay Tax / Duties / VAT / GST on top of these prices?

Yes, all prices listed exclude taxes, import fees, and customs duties. If there is / are any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Warranty

What is the warranty?

We currently offer a 30-Day Money Back Guarantee and a 1 year Manufacturer Warranty. Please see our Returns Policy for details.